Shipping & Delivery Policy
How your SillyGirls order travels
Processing times, delivery windows, tracking, and delivery handling for every SillyGirls order.
Overview
- SillyGirls aims to deliver every order safely and on time.
Order Processing Time
- Orders are usually processed within 1-3 working days after payment confirmation.
- During sale periods, festive seasons, or high order volume, processing may take slightly longer.
Shipping Timeline
- Estimated delivery time is usually 5-10 working days, depending on the delivery location and courier partner availability.
- Delivery timelines may vary due to weather conditions, courier delays, public holidays, festivals, strikes, natural events, or other situations beyond our control.
Shipping Charges
- Shipping charges, if applicable, will be shown at checkout before payment.
- Free shipping may be available on selected orders, offers, or minimum order values as decided by SillyGirls.
Order Tracking
- Once the order is shipped, customers will receive tracking details via SMS, WhatsApp, email, or website order page.
- Customers can track the order using the tracking link or AWB number provided.
Delivery Attempt
- Our courier partner will attempt delivery at the address provided by the customer.
- If the customer is unavailable, does not answer the delivery call, provides an incorrect address, or refuses delivery, the parcel may be returned to SillyGirls.
- In such cases, reshipping charges may apply.
Incorrect Address or Contact Details
- Customers are responsible for providing the correct name, phone number, address, and pincode while placing the order.
- SillyGirls will not be responsible for failed delivery due to incorrect or incomplete customer details.
Damaged Parcel at Delivery
- If the parcel looks tampered, opened, damaged, or suspicious at the time of delivery, the customer should not accept the parcel and should immediately contact SillyGirls.
- If the customer accepts the parcel, a proper parcel opening video is compulsory for any damage, missing item, or wrong item claim.
Last updated: 8 June 2026